Notice of Privacy - Wellmedic

Welmedic, S.A. de C.V. and Alianza Salud Profesional S.C. de C. de R.L. de C.V. (hereinafter and briefly “Wellmedic”, is responsible for the processing of your personal data, with address at RĂ­o de la Plata No. 206 Oriente, Col. del Valle, San Pedro Garza GarcĂ­a, C.P. 66220. You can contact us via email:


When you visit our website and / or our digital platforms, as well as the mobile application, your personal data will be used for the following primary purposes: Identify you, provide required services and products; inform about new products or services that are related to the one contracted or acquired by the client; To comply with obligations to our customers; provide operational support or support; report changes to our products or services; as well as giving you access, safely, to your user account and using our services through mobile applications.

Additionally, we may process your information for the following secondary purposes, which are not essential to provide our services: To inform about promotions of our products or services;

If we do not have the information for the aforementioned secondary purpose, we would not be able to find out about news, news, promotions, products and services that may be of interest to you.


We may collect the following personal data either directly, through our Internet sites, digital platforms, online services or by any other source that is permitted by law: Photograph, full name, age, address, email, home, work and cell phone number, professional specialty, as well as city and country of residence.


For the purposes described above, Wellmedic will not treat sensitive data through its website (


Cookies are text files that are automatically downloaded and stored on the hard drive of the user’s computer equipment when browsing a specific Internet page, which allow the Internet server to remember some information about this user, including their preferences for the visualization of the pages in that server, name and password.

For their part, web beacons are images inserted into an Internet page or email, which can be used to monitor the behavior of a visitor, such as storing information about the user’s IP address, duration of interaction time on said page and the type of browser used.

We inform you that we use cookies and web beacons to obtain personal information from you, such as the country of origin, your type of browser and operating system, Internet pages that you visit, links that you follow, IP address, site that you visited before entering ours .

These cookies and other technologies can be disabled. To know how to do this, consult the help section of your browser.


Users of the Wellmedic mobile application will be able to use their photo for a secure login and only be able to access their personal information through facial recognition. These photos are not shared with third parties and are stored using BASE64 encryption. The use of the photographs is optional and at the time of adding the photograph to the User’s account, it is understood that they accept the treatment of their information in accordance with the provisions of this Privacy Notice.


You have the right to access your personal data that we have and the details of their treatment, as well as to rectify them if they are inaccurate or instruct us to cancel them when you consider that they turn out to be excessive or unnecessary for the purposes that justified obtaining or opposing them. to the treatment of the same for specific purposes. Likewise, you can revoke the consent previously granted as well as limit the use of your data for certain purposes.

The mechanisms that have been implemented for the exercise of these rights are through the presentation of the respective request in:

Our Information Security Department located in RĂ­o de la Plata No. 206 Oriente, Col. del Valle, San Pedro Garza GarcĂ­a, C.P. 66220. For more information, please contact the Information Security Department by email:

At any time you may revoke the consent you have given us for the processing of your personal data, so that we stop using them. For this, it is necessary that you submit your request to the following address RĂ­o de la Plata No. 206 Oriente, Col. del Valle, San Pedro Garza GarcĂ­a, C.P. 66220, with an official identification such as Elector’s Credential, Passport, among others.

Your request must be accompanied by the following information:

  • The documents that prove the identity or, where appropriate, the legal representation of the holder, may be a voter ID, passport, among other official identifications.
  • Document with the name of the owner, email or in case of not having one, a telephone number to communicate the answer to your request. Likewise, the document must contain a clear and precise description of the personal data with respect to which it is sought to exercise any of the aforementioned rights, and
  • Any other element or document that facilitates the location of personal data.

We will have a maximum period of 20 days to respond to your request and we will inform you about its origin at the telephone and / or email address that you have indicated.


For the fulfillment of the purposes described in this Privacy Notice, your personal data may be transferred and processed within and outside the country, by people other than Wellmedic.

If you do not express your opposition for your personal data to be transferred, it will be understood that you have given your consent to do so. At any time, you can revoke your consent granted by using the mechanisms indicated in the ARCO Rights section.


You can stop receiving emails with newsletters, you just have to send from the email you want to be deleted to with the following title: “Delete newsletter.” After a lapse of 20 business days you will no longer receive newsletters.


We reserve the right to make modifications or updates to this privacy notice at any time, to attend to new legislation or jurisprudence, internal policies, new requirements for the provision or offering of our services or products and market practices.

These modifications will be available to the public through our website